Job Description - Critical Incident Management Expert
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Critical Incident Management Expert

Ref: 2722

Posted on 27 November 2018
Job Location
Sofia
Contract Type
Permanent

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Critical Incident Management Expert. As a Critical Incident Management Expert you will be responsible for:

  • Managing escalated and top priority incidents up to and including resolution
  • Escalating problematic incidents to the EMEA Crisis Management team whilst continuing to support to a resolution
  • Maintaining the appropriate level of authority within the client and the organizations to ensure the success of the incident resolution
  • Leading the internal and external communication of the incident
  • Is involved in the incident review phase (Post Incident and Root Cause reviews)
  • Sponsoring the continual development and socialization of Situation Management Process of critical incidents across EMEA

If you have:

  • 1+ year of relevant experience
  • Bachelor’s degree in Business, Computer Science, Engineering or related field or equivalent work experience
  • Optional Master’s degree in related field
  • Customer Service experience
  • General Project Management understanding
  • ITIL certification is considered an advantage
  • Fluency in English

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Performance-based bonuses
  • Charity and sport initiatives

Sounds interesting? Connect with us, we are waiting for you.

If you’d like to have a talk about this role or other similar positions, then get in touch!

Cecile
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