Job Description - First Line Support Analyst with English Language
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First Line Support Analyst with English Language

Ref: 2829

Posted on 27 November 2018
Job Location
Sofia
Contract Type
Permanent

In our offices in Sofia and Plovdiv work more than 1200 young and motivated talents, who develop their career and unlock new ways of working. Now you have the chance to join them as a First Line Support Analyst with English Language. As a First Line Support Analyst with English Language you will be responsible for:

  • Providing technical support in English by telephone and via e-mail
  • Identifying clients’ problems and propose solutions
  • Focus on customer expectations and satisfaction
  • Protect confidential and sensitive information and materials
  • Collaborate with other team members to provide high-quality support

If you are:

  • Fluent oral and written English language skills
  • Excellent customer and communication skills
  • Ability to work under pressure to tightly controlled deadlines
  • Willingness to develop in a technical role
  • Very good computer skills (Windows OS, Outlook, MS Office, etc.)
  • Analytical troubleshooting skills will be an advantage

We offer:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives
  • Flexible working time (includes night shifts)

If you’d like to have a talk about this role or other similar positions, then get in touch!

Cecile
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