Job Description - Incident Lifecycle Coordinator
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Incident Lifecycle Coordinator

Ref: 2880

Posted on 17 December 2018
Job Location
Sofia
Contract Type
Permanent

Currently, we are looking for an Incident Lifecycle Coordinator (ILC)  to join our company.

The professional on this role has to ensure that the incident management process works smoothly, by verifying that all incidents have an owner. ILC has to assure that delivery teams take swift action to restore services to full operation. The success of this role has a positive impact on customer satisfaction. As an ILC you will be responsible for:

  • Ensures incidents reach resolution through the standard incident process
  • Monitors the incidents and service calls to ensure they are updated regularly, as per the SLA
  • Guarantees all incidents have an owner 
  • Follows for complete and accurate status information within tracked Incident Tickets
  • Provides cross-team communication when multiple teams are involved in the resolution of the ticket

If you have: 

  • English language fluency 
  • Excellent MS Office skills 
  • Strong interpersonal and telephony skills; team player
  • Good analytical & troubleshooting skills
  • Eagerness to pro-actively search for solutions and learn new technology 
  • Ability to multi-task; excellent organization skills
  • Should be able to take on-calls if current business needs require so

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Performance-based bonuses
  • Charity and sport initiatives

If you’d like to have a talk about this role or other similar positions, then get in touch!

Cecile
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