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Multi-Technology Junior Support Engineer

Ref: 3253

Posted on 02 November 2020
Job Location
Sofia
Contract Type
Permanent

Currently, we are looking for Multi-Technology Engineers to work on-site with our customer DXC Technology, investigating issues and incidents that occur within our customer’s IT environments. This position is an ideal opportunity to develop technical and organizational skills in a global IT environment. 

Main Responsibilities:

•    Take ownership of any assigned incidents, update the incident and begin an investigation;

  • Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible;
  • Efficient usage of technical scripts, diagnostic tools, and a known error database is required;
  • Detection and initiation of the Problem record (PMR) - Initial categorization, classification, and prioritization of the problem record;
  • Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.
  • Perform any administrative, operational or service related tasks with the highest quality and according to predefined timelines.

Requirements:

  • Minimum 1 year of experience in IT Operations, infrastructure services support (Systems NT, UX, Backups, DB’s or Network management), operations monitoring and end-user support;
  • A good understanding of Server Administration with a CCNA (for Network Roles) or an MCP in Windows Server or Unix/Linux Equivalent;
  • An understanding of ITSM\ITIL processes, preferably ITIL trained;
  • A Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, Oracle/MCDBA, CCNP, SNIA) will be considered an advantage.
  • Very good level of English language (B2 level is desired);
  • Willingness to work on shifts (8 or 12 hours shifts including night-shifts).

Technical Skills (two or more of the following required):

  • Windows Server Operations (Mandatory);
  • Linux/Unix Server Operations;
  • Hardware Maintenance;
  • Virtualization Technologies (VMWare, Hyper – V, Citrix, etc..);
  • Network Services Management & Troubleshooting;
  • Backup and SAN technologies;
  • Database Technologies (MySQL, MSSQL, Oracle, etc.);
  • .NET & SharePoint Technologies;
  • Batch & Scheduling Technologies;
  • Messaging Technologies (MS Exchange & Lotus Domino);
  • Unify Communication Technologies (Skype for Business, Lync).

Our Offer:

•    A chance to join a corporate and professional environment at a multinational company;

  • Initial training plan and assigned mentor;
  • Regular upskilling training;
  • A friendly team of professionals;
  • Competitive remuneration and benefits package;
  • Opportunities for personal and career development.

If you believe you meet the above-stated requirements, please apply by sending your CV in English.

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