Job Description - Technical Support Analyst with English (Night Shifts)
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Technical Support Analyst with English (Night Shifts)

Ref: 2913

Posted on 30 November 2018
Job Location
Sofia
Contract Type
Permanent

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Technical Support Analyst with English (Night Shifts). As a  Technical Support Analyst with English (Night Shifts) you will be responsible for:

  • Providing technical support in English by telephone and via e-mail
  • Identifying clients’ problems and propose solutions
  • Focusing on customer expectations and satisfaction
  • Protecting confidential and sensitive information and materials
  • Collaborating with other team members to provide high-quality support

If you have:

  • Fluent oral and written English language skills
  • Excellent customer and communication skills
  • Ability to work under pressure to tightly controlled deadlines
  • Willingness to develop in a technical role
  • Very good computer skills (Windows OS, Outlook, MS Office, etc.)
  • Analytical troubleshooting skills will be an advantage

Our offer:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and Sport initiatives
  • Flexible working time (includes night shifts)

If you’d like to have a talk about this role or other similar positions, then get in touch!

Cecile
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