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Team Manager with Japanese

Ref: 4921

Posted on 12 June 2020
Contract Type
Permanent
Position Highlights

Responsibilities:

  • Selecting and directly managing Associate Linguists and other roles (operational and supporting) in a remote setup
  • Coaching, supervising and mentoring of new and existing team members
  • Goal setting, performance management and feedback
  • Planning and monitoring of daily operations and tasks, team utilization and capacity. Managing work schedules and priorities.
  • Troubleshooting and improving operations processes, escalating issues when necessary
  • Identifying risks, developing mitigation strategies, and communicating to client and stakeholders.
  • Performing regular data analysis and coordinating reporting metrics timeline and content
  • Monitoring productivity and quality, collecting and analyzing data in order to recognize trends and potential problem areas
  • Reporting regularly the business activities and results as well as receive guidelines on client’s strategy and objectives that will need to be implemented in operations. 
  • Running continuous improvement programs to ensure program efficiency, quality and effectiveness

Requirements: 

  • Minimum 2 years of experience on people management role
  • Fluent in Japanese (verbal, written and understanding) and have good English skills 
  • University degree. Philology and Linguistics in English or any other language, are considered as advantage
  • Technical and computational knowledge (tech savvy) is considered as advantage
  • Strong leadership and capability to influence a team to achieve the best results in remote environment
  • Experience in a customer service environment, excellent communication skills with clients
  • Problem solving and fast reaction to last minute operational changes and update stakeholders accordingly

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based Bonuses
  • Charity and Sport initiatives