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Technical Service Agent with German (Day&Night Shifts)

Ref: 4282

Posted on 02 November 2020
Contract Type
Permanent
Position Highlights

As a Technical Service Agent, you will be responsible for:

  • Ticket handling in German and English and callbacks if needed 
  • Identifying and troubleshooting clients’ problems such as Citrix or Exchange Server solutions
  • Defining an action plan for a detailed diagnosis with the aim of resolving the incident and restoring normal services of the client
  • Focusing on timely problem resolution 
  • Collaborating with other team members to provide high-quality support

If you are:

  • Very good in German and have good English skills
  • Eager to expand your knowledge in Citrix and Exchange Server
  • Problem-solver master 
  • Fast learner 
  • Excited to develop your technical career
  • A team player
  • Willing to work on a rotation schedule, including day and night shifts