Position Highlights
You will be responsible for:
- Delivering 24/7 corporate client account support via phone/mail/web. Logging the case, providing information & troubleshooting to solve customer problem according company KPIs for the business
- Managing customer expectations by taking into consideration the entitlement and identifies customer problems
- Keeping customers informed, sets and follows commitments, keeps precise case documentation and case ownership
- Timely elevating and/or escalating to next level when the case is complex
- Working together with other team members to achieve team goals
- Participating in projects for process or quality improvements
- Managing multiple tasks or cases simultaneously with minimal supervision
If you have:
- At least 1 year experience as Customer Engineer or in a similar environment
- Excellent written and verbal Russian and English language
- Good analytical skills and ability to isolate and solve problems and to follow the predefined process
- Customer focus and motivation to take charge of both customer engagement and problem resolution
- Excellent communication skills and ability to work in a team
We offer:
- Upskilling training programs
- Recognition awards
- Additional health coverage
- Special offers and discounts
- Food and Gift vouchers
- Sport cards
- Competitive remuneration package
- Charity and Sport initiatives