Information Technology Services | Modis

         Information                  Technology

                           DESIGN. DEVELOP. OPTIMIZE.

People-powered solutions!

As a global community of specialists, we connect the smartest people and brightest businesses to the opportunities they need to flourish.

Our Outsourcing and Managed Services are built on years of refining methodologies, our commitment to our people and our deep understanding of the industries in this sector.

Our range of services and solutions enable you to rapidly increase productivity, efficiency and agility. And when you entrust an operation to us we always guarantee the highest quality outcomes. On time. Every time. 

Which means when we partner with you, your challenge is our challenge.

Helpdesk / Service Desk Outsourcing

We design, implement and manage Tier I, II and III solutions across various platforms with multi-language support requirements and flexible coverage options. Our offerings range from basic Help Desk to fully integrated Enterprise solutions in a dedicated or multi-client environment with global reach.

At Modis, we offer you a customizable service which is cost effective, consistent and transparent, delivered on, near or offshore from any of our Modis Service Centers or from within client premises. We constantly evolve our services through innovative automation solutions and efficiency projects led by our Modis Innovation and Automation (MIA) Lab. At the same time, we put special focus on training and upskilling our employees to ensure that all delivered services meet our clients’ highest standards of excellence.

Data Center Services

Our Data Center Services enable you to build more cost-effective, reliable and sustainable IT solutions to satisfy your data center needs. We manage day-to-day large centralized computer environments, across multiple technologies with the strong expertise and focus on quality and efficiency.

Our data center services include systems operations, technical support, backup and recovery, storage management, performance and capacity analysis, systems security, planning and more across all leading technologies and vendors.

Our Modis Innovation and Automation Lab is leading everyday automation and analytics initiatives, continually improving the value, quality and cost-effectiveness of our data center services. We offer flexible delivery models and solutions, providing onshore and offshore delivery options or an efficient combination of both, complemented by our automation capacity, thus enabling our clients to stay competitive in an ever changing market.

Network Services

Every business depends on the ability of the employees to access company business applications anytime from everywhere and to communicate internally and externally. The availability of the enterprise network is crucial for every business. Our team can guarantee Network uptime SLAs and help you maintain your network highly available, greatly reducing the potential risk to your business operations or the service you provide to your customers.

Our network support services provide our clients with the convenience that a reliable support partner can manage their IT network, provide proactive 24x7 monitoring, and effectively troubleshoot and deal with any unexpected network issues, ensuring consistent network performance, minimizing downtime and increasing workforce productivity. 

BPO Services

Our business process outsourcing expertise drives both productivity and efficiency. We offer a diverse range of services across multiple business functions and processes – finance, administration, project management, supply chain, dispatch services and more. As we strive to bring added value to our partners, we are here to connect your business with flexible Business Process Outsourcing solutions.

Our BPO expertise drives efficiency and productivity, scalability and sustainability. We offer a diverse range of services and Shared Service Center options across multiple business domains. Our experts are here to build for you tailored solutions to your needs in Project & Program Management, Business Processes Management, Service Management, Supply Chain Management, Technical Support, Operations Management, Sales Enablement, Finance, Administration, HR Services and more.

Our Modis Innovation and Automation Lab is driving continual optimization of our BPO services through Workflow and Robotic Process Automation, Analytics and Reporting automation. We provide flexible delivery options, being onshore, offshore or a combination of both aiming to maximize the value, quality and cost-effectiveness that you gain from our BPO services.

Application Support and Maintenance

The Modis Managed Services give you solutions and services that are both agile and pragmatic. This proven expertise quickly and efficiently enables change and expedites projects, to minimize complexity, maximize performance and improve resource planning. Our application services can deliver applications and maintenance solutions that are specifically designed to drive efficiency and effectiveness.

We offer managed services solutions for Testing & Validation, and Application Support to ensure high usability, performance and quality assurance while releasing new products and devices. Whether it’s on-site, off-site and offshore, or from large enterprises to single applications and small businesses, your IT can run simpler and better with Modis.

Our services can be provided with flexible, multi-tiered pricing models. We are here to help you transform your business by modernizing your IT and realizing innovation!

End-User Device Support

Every company runs its business on devices and applications that help their employees work efficiently and stay productive. Our team we can help you maintain high level of quality and low operational cost.

Our End-User Device Support services can help your business achieve better operational efficiency and reduce your investment in IT resources by providing IMACD, routine and preventative maintenance, break-fix and support, hot spare management and full asset management through dispatch, resident and deployment services.

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