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Junior Network Technician

Ref: CA_EN_6_919740_1528078

Posted on 22 January 2024
Hamilton, Ontario
Contract Type

JR Network Tech 1

  • As a Junior Network Technician, you will play a crucial role in supporting and maintaining our network infrastructure.

  • This 3-month opportunity in Hamilton, ON, offers hands-on experience starting from February 12.

  • Be prepared for occasional after-hours work as you contribute to network installations, troubleshoot connectivity issues, and collaborate with the team to ensure optimal functionality.

  • This position provides a valuable learning experience for individuals seeking to develop their skills in network administration within a dynamic IT environment.

  • Install, modify, test, and repair data communications network equipment.

  • Provide connectivity and network support for internal and external networks.

  • Analyze software, hardware, and network systems for processors, multiplexes, and LAN/WAN communications.

  • Set up user accounts on company servers and perform system backups.

  • Escalate technical issues to appropriate teams and ensure follow-up.

  • Monitor, manage, and respond to emails in shared team mailboxes or distribution lists.

  • Attend required team meetings to stay updated on changes affecting the Global Support Center.

  • Assist in problem management with internal teams, clients, or customers.

  • Allocate time and tasks in the Time Reporting System.

  • Demonstrate 1-2 years of experience in ticket documentation, SLA achievement, email and request queue handling, internal tools monitoring, customer service, troubleshooting documentation, and major incident handling with RFO documentation.

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