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Help Desk Specialist - Reliability/Secret Clearance

Ref: CA_EN_6_919333_1450059

Posted Today
Ottawa, Ontario
Contract Type

Modis is currently searching for a Help Desk Specialist for a long-term contract with our Government client within the Ottawa area.

Job Summary:

  • You will provide comprehensive technical support and be an integral support component within a fast-paced IT service environment, for a renowned client.
  • Great potential for career growth opportunities
  • Long term stability
  • Multiple convenient locations across the National Capital Region
  • Provide advice and technical guidance to end users and distribute new IT assets
  • Perform problem analysis, monitor tasks, monitor network management systems, and attempt to rectify any problems.
  • Communicate with clients either by telephone or in person to ensure all problems are resolved to the client’s satisfaction
  • The successful candidate must possess the following skills and experience:

  • Minimum of 5 years’ experience working as a Help Desk Specialist, within a Microsoft Windows environment
  • Experience supporting applications such as Microsoft Office Suite, Outlook, Active Directory, Microsoft Exchange, etc.
  • Experience using Information Technology Service Management applications/tools (Axios Assyst, BMC Remedy, etc.)
  • Possess an aptitude for learning and providing exceptional customer service
  • The following requirements would be considered an asset:

  • Secret Clearance
  • Proficient at either of Canada’s official languages or ideally bilingual (English & French)
  • All candidates must possess a current and valid federal government security clearance at the level of Reliability or higher. Interested candidates are invited to submit their resume in confidence to or on the Modis Canada website. No telephone calls please.

    Modis would like to thank all candidates for submitting to this job opportunity, however, only those with the above qualifications clearly identified in their resumes will be contacted for further instruction and submission to the client.

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