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System Support Analyst II CAN

Ref: CA_EN_6_919740_1497660

Posted on 10 May 2023
Richmond, British Columbia
Contract Type

System Support Analyst II

Contract Duration:  7 months

Location:  Vancouver, 100% onsite NO ability to work from home 

Rotating shifts 7 x 24 x 365 including Stat Holidays

  • Coordinates with the Service Desk to ensure proper recording of incidents
  • Provides regular briefings on incident status via email to the designated distribution groups
  • Incident briefing general and IT outage briefings
  • Determines if an incident needs to be escalated according to the priority and severity of the issue
  • Confirms that each incident is resolved, and that service is restored
  • Participates in incident reviews
  • Must coordinate with the on-call IT Manager during Critical or High priority

incidents (P1 or P2)

  • Contacts the on-call IT Manager or responsible IT Manager per the Escalations to On-Call IT
  • Manager or responsible Manager during exception scenarios” section of the information
  • Technology Incident Prioritization and Escalation Standards document,

Infrastructure Services:

Infrastructure refers to the combination of hardware, software, network resources and services required

Required Skills:
  • Must have PC and Tablet skills
  • Must be well versed in MS Windows, MS Office
  • Minimum 4 Years’ Experience
  • CompTIA A+ and Network + Certification would be an asset
  • ITIL Foundations Certification would be an asset

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