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Unified Communications Senior Consultant

Ref: CA_EN_6_919740_1528344

Posted on 01 February 2024
Scarborough, Ontario
Contract Type
  • Role Overview: Seeking a Cisco Unified Communications Senior Consultant with 6-10 years of experience for a dynamic role in planning, designing, and delivering Cisco Unified Collaboration solutions.

  • Responsibilities:

    • Provide support to customers in a senior consultant capacity, assisting in system integration.
    • Define the scope of system integration by understanding customer issues and conceptualizing deliverables.
    • Lead development in business and technology strategies, interacting regularly with executives and end users in a Healthcare environment.
    • Provide primary leadership in initiating and managing integrated business and technical solutions for complex problems.
  • Qualifications:

    • 6-10 years of related work experience and Bachelor's degree, technical training, or equivalent combination.
    • Experience desired in business analysis, consulting, organizational design, process reengineering, or technology.
  • Responsibilities (Continued):

    • Analyze client needs and determine the best solutions, delivering billable engagements for Cisco Unified Communications and Contact Center solutions.
    • Act as a technical lead for other resources on billable engagements as necessary.
  • Required Skills:

    • Minimum of 5+ years of experience with Cisco Unified Communications product suite.
    • CCNP – Voice/Collaboration Certified (CCIE a plus).
    • Expertise in CUP, CUCM, CUC, Voice Gateways, SIP, CUP to Lync Federation, UCS Series C & Series B servers, and Microsoft Teams Phone System.
  • Desired Skills:

    • Subject matter expert level (SME) experience in UC technologies such as VMware and Cisco Unified Contact Center (UCC) Express.
    • Knowledge in SIP Trunking, Scripting, and Voice Provisioning. Strong communication, documentation, and client-facing skills are essential.

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