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ATS Service Desk Specialist (Bilingual)

Ref: CA_EN_6_919740_1425318

Posted on 10 January 2022
Toronto, Ontario
Contract Type

ATS Service Desk Specialist (Bilingual)

Contract Duration:  6 months

Location:  Toronto

Reliability Clearance Required

As a member of the company’s Service Desk, you will play an integral part in assisting clients to get on with their working day by helping fix their IT problems, from password resets, setting up software on laptops and mobile devices, to more perplexing IT issues. Responsibilities:

  • First line of support for technical issues around the world, providing support in English and French.
  • Work as part of an IT support team, proactively coming up with solutions.
  • Decide the best way to help the client by listening carefully & asking the right questions to find out exactly what they need.
  • After each call, you will log the details to help track and learn from the calls to help improve client’s experiences.
  • If necessary, send the issue on to a specialized team, keeping client informed of the next steps.
  • Assist with maintaining and improving the Knowledge Base
  • You will get the opportunity to gain insights into other lines of business within the Service Desk environment by accommodating overflow support during their busy/after hour periods.
  • Required Skills:

  • Technical experience
  • Previous call center experience
  • Client focused
  • Bilingual English and French

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