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BNSJP00032964-Application Support Analyst - 3

Ref: CA_EN_6_919740_1528749

Posted on 29 January 2024
Toronto, Ontario
Contract Type

Candidate Requirements/Must Have Skills:

1) 5+ years as an Application Support Analyst and/or System Reliability Engineer (SRE)

2) 2+ years of experience in performance and capacity management tools - Dynatrace and Splunk (both are required) – with demonstrated skills in building monitoring, alerting, dashboards and processes

3) 2+ years working with cloud computing technologies (preference for Azure, GKE)

4) 2+ years working with SQL – as-hoc queries and reporting

5) 2+ years’ experience defining SLOs, SLIs and SLAs

Nice-To-Have Skills:

1) Experience within Financial Institutions (banking, insurance)

2) Experience with incident and problem management

3) 2+ years of DevOps experience

4) Experience with New Relic, Prometheus, Grafana

5) Working knowledge of Service Now, JIRA and Confluence or other enterprise support platforms

6) Experience working in an Agile framework

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