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IT Business Analyst - (Remote)

Ref: CA_EN_6_919740_1518675

Posted on 06 November 2023
Toronto, Ontario
Contract Type
IT Business Analyst, Salesforce Contract Duration: 6 months Location: Toronto, HYBRID, 1 day per week

The client is looking for an experienced Senior Business Analyst to both deliver on existing Salesforce initiatives and to establish Business-Technology roadmaps for future initiatives.

  • Works with key stakeholders within all business functions to align technology solutions with business strategies
  • Gathers requirements from business units and translates those to programmers and developers
  • Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation
  • Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
  • Supports one or more highly complex business processes
  • Works on multiple projects as a project team member
  • Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
Required Skills:
  • 8+ years of experience as a Business Analyst with 3 years of experience delivering Salesforce CRM solutions with hands-on experience configuring Salesforce in the following areas: users, profiles, permission sets, role hierarchy, validation rules, sharing rules, reports and dashboards
  • Extensive knowledge of authoring user stories in JIRA, documenting related artifacts on Confluence and generating process flow diagrams through applications such as Visio, Gliffy &
  • Experience leading discovery sessions with multiple Business and Technology stakeholders to elicit and capture business requirements and processes. Including the definition of user personas, epics, and user stories.
  • Ability to design elegant solutions for highly complex problems that can include changes to Technology as well as changes to existing Business processes.
Nice-To-Have Skills:
  • Fluent in Spanish
  • Salesforce including SOQL (queries for salesforce), knowledge on financial services cloud, data analysis, business/flow diagrams and wireframing
  • Previous experience with Data Loader, SF Inspector
  • Possess a Salesforce UX centered focus, in addition to a familiarity on aspects of UI design such as creating mockups and wireframes
  • Experience on a Salesforce Implementation through the full Software Development Lifecycle (SDLC)

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