3-5 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
- Bachelor's Degree in HCI (human-computer interaction), market research, human factors, psychology, user experience design, behavioral science, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, AND 3+ years User Experience Research experience | OR equivalent experience.
- Qualitative research experience to understand and build out user needs, jobs to be done, and challenges.
- Qualitative evaluative research experience and UX Health research (e.g. Heuristic Reviews, Experience Reviews, iterative Usability testing).
- You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey.
- Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders
- Experience working in a fast-paced environment that requires independent time management, task prioritization, and flexibility.
- Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
- Experience building strong collaborative relationships with peers and stakeholders.
- Must have excellent interpersonal skills. The ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing) is a plus.
- Experience in digital platforms that support internal communications, collaboration, and employee engagement &
- Experience at large enterprise companies is a plus