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Service Engineer 1 - 115390-1 - Due : ASAP

Ref: CA_EN_6_919740_1425523

Posted a week ago
Vancouver, British Columbia
Contract Type

Title: Service Engineer 1

Contract Duration: 18 months

Location: Remote


•     Communicate with partners on issue investigation status and incident resolution

•     Use various tools to perform incident investigation and to help determine root cause

•     Communicate findings to Online Team and update information in the Issue Management System

•     Document commonly encountered issues and their resolutions

•     Review error reports and investigate cause for most common errors for each application

  • Capture and entry of operational issues in the Ops Issue Management System
  • Help facilitate the scheduling, review, and deployment of application updates
  • Maintain operational equipment and monitoring infrastructure to ensure all systems are operational and ready for troubleshooting.
  • Identify opportunities to streamline operations, optimize support efforts, and improve incident handling processes
  • Required Qualification:

  • 1 year of working in a service desk environment ideally supporting a client or web application
  • Ability to write detailed and accurate descriptions of complex issues, reproduction steps, and resolutions
  • Familiarity with investigative tools such as Azure Data Explorer, Splunk, Elastic Search, Fiddler, and Wireshark. Ideally experience with Azure Data Explorer.
  • Capable of constructing data queries and performing data analysis is essential
  • Experience working with complex enterprise systems, networks, and services
  • Experience with various programming, query, and scripting languages would be an asset.  Ideally experience with KQL.
  • Must be able to work weekends and holidays on a regular basis
  • Games experience a strong plus

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