We're at the beginning of an era of global interconnectivity that will marry science and technology in ways that increase consumer expectations of all services they receive, as well as empowering governments to provide these services in more efficient and more human ways.
Over the next 15 years the public sector will have to face the need to collect and analyse vast quantities of personal information, ramp up the digitisation of services and encourage economic growth by using data to drive innovation.
Three trends should stay at front-of-mind:
1.Moving to the cloud
As cloud services began to ramp up in the early 2010s companies and governments started to move towards using the Cloud to reduce capital, maintenance, management, operating and exit costs. The UK adopted a bold ‘Cloud First’ policy in 2013 for all technology decisions, positioning the cloud as mandatory for central government and recommended for the private sector. Governments across the world have adopted similar policies for new, efficient digital services.
As data requirements have expanded – we created more data in 2017 than in the last 5,000 years of human history – the tools needed to clean, maintain, analyse and react to that data will be cloud-based. Governments will use more third-party services to assist with these tasks and innovating new solutions.
We have a global network of nearly 30,000 Colleagues with cross-domain expertise in IT and engineering services. They specialize in designing and prototyping IoT devices, planning and operating network services and ensuring the latest security protocols are observed.
2. Data drives economies
Governments across the world will look to use their vast data sets to provide local businesses with access to data they can use to drive their businesses forward. Secure access through APIs, close management of the services and monitoring of usage and success will help deliver the next wave of ground-breaking start-ups or funded enterprises.
With this support comes the need to greatly improve data security across the public sector. Private enterprise breaches over the preceding years have shown how catastrophic data misuse can be while the rise in data collected and retained by central and local governments increases the risk of misuse or loss. Strict security procedures, careful observation and the latest security technology will have to be applied to mitigate against these risks.
Public sector services across the globe face problems with legacy infrastructure and uncertain economic horizons hampering the development of key services, whether in healthcare, taxation, welfare or road management, the capital costs of new development can be high and the payoff for risk not assured.
Some governments are looking to innovative companies that can approach age-old problems in disruptive ways that alleviate set-up and maintenance costs while greatly improving efficiency and public satisfaction. The UK, for example, is tackling the issues patient waiting times, General Practitioner availability and unnecessary dispensation of pharmaceuticals by trailing digital doctors who can diagnose most diseases and prescribe medication or further care. Imagine the applications across all public sector services.
At Modis, our global network of smart minds specialising IT, engineering and life sciences solutions is at your disposal. With more than 30,000 of these minds, we can rapidly deploy talent at levels that meet the requirements of innovation, including a world-leading project-management capability delivering our tried-and-tested methodologies and processes.