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1st Line Support Engineer

Ref: BROADBEAN_296861667584578

on 04 November 2022
Contract Type
£22,000 - £30,000

1st Line/Support Engineer / Helpdesk/ Customer Service/ Service / Desk Analyst/ Windows/ Support

1st Line Support Engineer

Akkodis are currently working in partnership with a market leading IT Services provider to recruit a 1st Line Support Engineer with good understanding of Windows servers and the ability to support key high-profile clients.

This would be an ideal opportunity for somebody looking to break into or start their IT career.

The Role

As a Technical Support Analyst you'll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare).

The Responsibilities

  • 24x7x365 Support - This is a shift based role
  • Providing L1 systems support for servers running Windows 2008/2012/2016/2019
  • Carrying out regular Operation system changes
  • Being the point of contact for and troubleshooting Windows and VM Ware issues
  • Experience in working on server management tools for activities like patching, event monitoring, backup etc.
  • Providing 1st line support for applications (web portals, IIS)
  • Reacting to client logged incidents and requests through Remedy
  • Ideally, experience with Azure and Unix
  • Server builds and upgrades. Create Templates / Clones, create / delete Snapshots
  • Active Directory infrastructure (group policy, DHCP, DNS)
  • Assist team with daily Backup failures, System Recovery with Backups
  • Review Application logs
  • Administrate infrastructure, including firewalls, databases, malware protection software and other processes
  • Administration & support of McAfee and AV security tools to ensure total security coverage across the supported estate.
  • Exchange 2003/2010/2013/Office365 Management and troubleshooting,

The Requirements

  • Experience with Windows in a 1st line role support capacity
  • Experience with VMWare
  • Desirable experience with Azure and Unix
  • Solid background in IT support
  • Eligibility for Security Clearance

If you are looking for an exciting new challenge to join a leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

If you’d like to have a talk about this role or other similar positions, then get in touch!

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