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Customer Support Coordinator

Ref: BROADBEAN_652291659107771

on 29 July 2022
Contract Type
£23,000 - £25,000

Customer Support

Customer Support Coordinator

Salary - £23,000 - £25,000 dependant on experience

Location - Oxfordshire (hybrid working - 2 days a week in the office ideally)

Job Type - Full Time, Permanent


My client, a world leader in its market of high-performance software and hardware products has an exciting opportunity for a Customer Support Co-ordinator to join their team. The principal role is focused on ensuring the continuation of their high-quality service delivery. Working closely with the Support team scheduling any support resources or tasks. This includes time on Support, demos, conferences, installation & testing.

This role will give you the ability to work across a variety of tasks, both desk-based and physical activities related to the management of spaces and equipment in a busy environment that requires you to be organised, prioritising tasks, work quickly.

Most importantly, you will have a passion for working within their team, technology, distributors and customers directly.

Key Responsibilities

  • Liaising directly with customers to gather information for technical staff
  • Ensure all engineer time is arranged, delivered and followed up with up-to-date information is available at all times for technical staff, management and finance team.
  • Respond to within SLA to customer support cases and distribute the tasks fairly to appropriate technical or administrative staff.
  • Data entry into CRM system of all sold hardware, software and contracts
  • Being the main point of contact within our website online chat system for all support requests
  • Responding to calls and cases where appropriate, or passing to the relevant support or sales engineer

Key Skills and Experience required:

  • Ability to communicate effectively internally and directly to customers
  • Minimum of 2 years' experience in a comparative role
  • Excellent attention to detail and proficient in data entry
  • Fluency in written and spoken English
  • Self-motivated and resourceful in finding solutions by working with others
  • Ability to prioritise tasks and work independently
  • Good computer skills including Microsoft Office applications
  • Experience of scheduling tasks for a team of technical staff
  • Experience of working with Salesforce or other Customer Relationship Management (CRM)databases
  • Customer service or support experience

Please apply ASAP to be considered.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.