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Customer Support Engineer

Ref: BROADBEAN_179121668004091

on 09 November 2022
Contract Type
£22,000 - £26,000

Customer Support Engineer - Software & Hardware

Customer Support Engineer / Permanent / Software & Hardware / Hybrid / Oxfordshire

The company:

My client is a Motion Capture market leader, developing innovative software and hardware products for the entertainment, engineering, and medical industries.

They have an informal and friendly company culture and you would be working as part of a team with other software engineers. Working from home is possible most of the time provided you are able to visit the offices on a fortnight basis.

The role:

Our client has an immediate opening for a Customer Support Engineer to join their growing team.

  • The role is focused on supporting our customers using motion capture for various industries.
  • There is an occasional travel to the UK and internationally to provide installation and training for company hardware and software.
  • In-site duties involve email and telephone support, software testing, technical demonstrations and physical maintenance of hardware.
  • Create content for internal, external and promotional support such as website FAQs, tutorials, working videos for company software.
  • Perform demonstrations and assist the sales team with client presentations.

The person:

Graduate in a relevant numerate/technical area or relevant experience.

Excellent presentation skills and good organisation skills in order to work independently and as part of a team.

Proficiency in 3D software package but not essential.

Knowledge of scripting/programming, preferable in Python or C#.

Familiarity with Unreal Engine and/or Unity.

The package:

The salary on offer is £22,000-£26,000 dependant on experience, plus a comprehensive benefits package including; private medical, permanent health insurance, life cover and 10% employer pension.

Customer Support Engineer / Permanent / Software & Hardware / Hybrid / Oxfordshire

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.