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Technical Support Analyst

Ref: BROADBEAN_113431662478068

on 06 September 2022
Contract Type
£27,000 - £32,000

Technical Support Analyst

Modis are working in partnership with a leading organisation in Worcestershire to recruit an experienced Technical Support Analyst.

The Role

As a Technical Support Analyst you will deliver an effective, high quality service to the organisation and all its customers.

The Responsibilities

* Provide level 2 technical support capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary.

* Deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans for resolution.

* Manage and work with suppliers/partners to deliver an effective and efficient seamless service provision as required.

* Provide required documentation to the prescribed standard for the service teams and ensure any change in procedure and/or documentation is available to relevant parties at the earliest opportunity.

* Help to create new knowledge base articles to share information for reuse throughout the team and customer base (where necessary).

* Diagnose faults with technical systems and take appropriate action, escalating as necessary ensuring proper recording, investigation, identification and resolution.

The Requirements

* ITIL certification desirable

* Knowledge of relevant IT technologies and applications their use and application.

* Demonstrable knowledge, acquired through hands-on experience, in a specialist technical support environment for both hardware and software.

* Proven experience working within physical and virtual teams.

* Experience in problem solving, solutions development and system management.

* Experience of supporting a diverse user base on both hardware and software related issues.

* Complex issue triage, problem investigation and coordination to closure including major incidents.

* Experience of Microsoft Products, Network, VMware, Storage and Back-up, Storage and various OS environments, Business Applications.

* Ability to drive complex application recoveries in a high pressured area.

If you are keen to join a leading organisation and play a pivotal role within their IT support team please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.