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Senior IT Support Analyst

Ref: BROADBEAN_201201678097904

on 06 March 2023
Contract Type
£150 - £225


. AS400 - BPCS

. Microsoft office

. windows 10

. deploying machines/building

. trackers

. networking - changing parts

. support UPS, move large UPS's

. office based - CAD applications, NX experience

. strong 1st line support skills

. - create remote desktop session, teams keep crashing - log files, reinstall etc

. changing network speeds

Main Responsibilities:

Providing 1st line technical support and problem analysis/rectification.

Providing support for Office IT equipment and software by problem solving and user training enabling productive/efficient practices.

Upgrade and update hardware/software to meet user requirements to increase productivity and maintain stability.

Ensure communication stability/performance of the LAN/WAN by monitoring and solving issues.

Follow established procedures of backup routines and system monitoring to ensure Data Integrity, Security and accuracy.

Ensure documentation and procedures are maintained and improved upon to enable smooth operations, sustain a knowledge base, self-reliance, and an accruable history database.

Plan and perform appropriate preventative maintenance by ensuring regular contractual maintenance on all essential equipment to ensure minimum downtime.

Ensuring maximum availability of all computer systems throughout the site, including hardware, networks, IT security and telecommunications.

Provide support for mobile peripheral devices.

Ensure smooth operation/support of the IT operations by monitoring and resolving data flow issues on a shift-by-shift basis.

Sustain stock of IT consumables as required to maintain daily operations of all IT equipment.

Maintain telephone and mail system.


IT System Support Environment

MCITP /MCTS SQL 2016 (or above) and MCSE/MCP Windows 2016 (or above) certifications preferred

Hardware - HP Servers, Cisco, Dell/Lenovo Workstations & Laptops.


Windows Server 2016 / 2019

Windows 10 Workstations & MS Office 365

Microsoft SQL 2016 / 2019

Avamar cloud backup

Comms - Cisco networking experience, TCP/IP protocol, VPN (Pulse/DUO), DHCP, DNS & Routing

Cabling - structured cabling system, category 5 Ethernet & fibre

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.