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Customer Service Advisor (Technical Support) in Newtonabbey

Ref: BROADBEAN_059631663165331

on 14 September 2022
Contract Type
Permanent
Salary
£19,000 - £21,000

Customer Service Advisor (Technical Support)

Modis are currently working in partnership with a market leading service provider to recruit a number of Customer Service Advisors to join their growing team. This is an exciting opportunity to start your career within IT and technical support.

Please note this role offers a competitive salary and on the job training along with the opportunity to attain industry recognised certifications.

The Role

As a Customer Service Advisor you will be the first point of contact for multiple clients with technical queries, providing 1st Line diagnosis and resolution.

The Responsibilities

  • First point of contact for customers with technical queries
  • Provide 1st Line diagnosis and resolution
  • Maintain a high level of 1st time fix rates
  • Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
  • To provide an excellent customer service and value to end users
  • Ensure customers are kept updated on progress of tickets
  • Work in accordance to company policies, procedures and standards
  • Maintain awareness of current appropriate technologies used by customers
  • Update and share knowledge gained

The Requirements

  • Excellent verbal and written communication
  • Good customer service skills
  • You will have a passion for IT and technology

If you are looking for an exciting new challenge to start you career in Information Technology with a market leading organisation please apply now!

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

If you’d like to have a talk about this role or other similar positions, then get in touch!

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