Technical Support Technician/ First line Support
ROLE TITLE Technical Support Technician
LOCATION Derby, Hybrid role (2-3 days in the office)
SALARY: Up to £25,000 per annum
Are you enthusiastic about software applications and want to progress your career?
This is an excellent opportunity to join a growing team working with exciting, world class technology products and a brilliant opportunity for career growth and expansion. The successful applicant will get the opportunity to work in a dynamic ISO 9001 accredited environment
My client, a world class leading business is looking for a first line support technician who can provide support to their customers for software applications.
You will be required to support customers via telephone, email and web portals whilst handling technical questions and resolving customer queries. When appropriate you will be working with second- and third-line technical support to provide solutions for customer issues.
Key Skills and Experience required
- Excellent problem-solving skills with exceptional written and verbal communication
- Ability to communicate complex situations with customers and colleagues of varying technical knowledge
- An interest in, and an excitement to work with cutting edge technology
- Experience of support in a technological environment preferred but not essential - training will be available
- Training will be available
Please apply ASAP to be considered
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.