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Infrastructure Support Analyst

Ref: BROADBEAN_943961658419796

on 21 July 2022
Contract Type
£30,000 - £35,000

Infrastructure Support Analyst

  • Salary - £30,000 - £35,000 with a company car and benefits package
  • Location -Kidderminster/Telford (hybrid working - 2 days a week in the office ideally)
  • Job Type - Full Time, Permanent


The Infrastructure Support Analyst is responsible for providing 2nd line implementation, maintenance and infrastructure support services, to ensure the stable operation of infrastructure, data and voice networks as well as elements of application support and 3rd line infrastructure support. The team's focus is on desktop and local office infrastructure support and administration as well as application support of our document management operation and high-volume document scanners. The team also assist the 3rd line team in supporting the local servers (physical and virtual), storage and network devices, ensuring they are monitored effectively and contribute to a program of planned updates and patches.

Key Responsibilities

  • 2nd level Incident and Problem Management (Reactive and Proactive)
  • Working closely with the service desk team to resolve incidents within SLAs
  • Responding to any faults which require an on-site presence.
  • Proactively identifying operational problems and contributing to their resolution
  • Providing technical expertise to enable the correct application of operational procedures liaising with senior 3rd line colleagues for additional expertise where needed
  • Deploying and provisioning infrastructure (localised)
  • Contributing to the planning of maintenance and installation work and implementing planned updates (MS/VMWare/Hardware etc)
  • Implementation of infrastructure and administering and supporting:
    1. Active Directory, Servers, Storage and desktop infrastructure
    2. Network Infrastructure
  • Stock management and reimaging of devices as needed for the wider business.
  • Pro-active monitoring of critical systems, ensuring all alerts are investigated and management of monitoring systems to ensure any changes and additional services are effectively monitored.
  • Working closely with 3rd parties/suppliers to ensure services are deployed/maintained in accordance with company requirements.

Key Skills and Experience required:

  • Awareness / administration of Windows server 2012R2, 2016 & 2019 family (Essential)
  • Microsoft AD Administration (User/OU/Object Management and permissions), (Essential)
  • Group Policy Awareness (Essential)
  • Dell/HP Servers
  • VMWare (6.5-6.7-7.0)
  • Citrix
  • SQL

Please apply ASAP to be considered

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.