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Application Support Lead - £65k + Excellent Benefits - Remote

Ref: BROADBEAN_085381659444003

Five days ago
Location
London
Contract Type
Permanent
Salary
£55,000 - £65,000

Application Support Lead - Up to £65,000 + Excellent Benefits - Fully Remote

Role:

A major professional services organisation is seeking an Applications Support Lead to join their team responsible for resolving support issues reported by internal and external customers relating to both bespoke and of the shelf applications. The role would suit an individual who has supported and managed business applications, including administering the applications, dealing with maintenance, Break-Fix and upgrades. You will support Finance teams in Month/Year end activities.

Key responsibilities:

  • Technical support for live service issues across multiple services and customers.
  • Responsible for undertaking detailed investigations to identify root causes/fixes for complex technical issues.
  • Regular interactions with development and test teams to manage fixes for live service issues through into the production environment.
  • Ownership of incident/problem/request records and responsibility for maintaining current statuses in the service management tool.

Key skills and experience:

  • Experienced working with a wide variety of business applications
  • Strong knowledge of databases SQL including SQL BI (SSAS, SSRS, SSIS) and Power BU
  • Knowledge of querying databases and amending database object - T-SQL
  • An understanding of the role of Service Level Agreements (SLA's) within an IT environment.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

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