Modis are partnering with a highly reputable client on the expansion of their IT Helpdesk. The team are based in a specialist department of the organisation and they support this business unit with a wide range of IT and business process queries.
The team are now looking for an enthusiastic, polite and professional individual to assist the team in the coordination of their support queries through their service management tool. You will work with business stakeholders to understand queries and then allocate these queries to the correct representative. You will also monitor mailboxes to ensure all tasks are allocated and organised.
The successful candidate will have the following experience:
- Excellent customer service skills and professionalism
- Very good experience with MS Office
- A good foundation of IT knowledge
- An aspiration to progress into a career in IT
This is an exciting opportunity for someone looking to strengthen their IT knowledge whilst learning new skills and utilising their current organisation skills. This is a 12 month contract opportunity based part onsite in Maidenhead and part remote. The role has been deemed inside of IR35.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.