Akkodis are partnering with a highly reputable client in the Pharmaceutical industry who are on the lookout for an experienced IT Service Performance Manager to assist them with their Global MSP.
You will partner with the business and the chosen MSP to monitor governance, performance and reporting in line with the agreed global standards for the Service Desk. You will be involved in process improvements and work across the whole of IT including: Infrastructure, Apps and security.
The successful candidate will have the following experience:
- Strong background in a service management, process improvement or service delivery role
- Excellent understating of ServiceNow
- Excellent understanding of ITIL
- Good communication skills
- Experience with SLA reporting and MSP governance
This is a 12 month contract based in Maidenhead and the client operate a hybrid working model. The role has been deemed inside of IR35 and the client are looking for someone to start ASAP.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.