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IT Support Analyst

Ref: BROADBEAN_967191662979336

on 12 September 2022
Location
Manchester
Contract Type
Contractor
Salary
£20 - £20

I'm recruiting for a contract IT Support Analyst to provide IT Support for a Global client at their Greater Manchester and West Yorkshire offices. This is an initial 6 month contract which will have the possibility to extend on an ongoing and continual rolling 6 month basis. I'm looking for someone with strong communication skills; and experience of resolving incidents, problems, and queries and preferably within an ITIL support environment. The role will include remote support, telephone support, and local desk side support of users.

The role requires excellent troubleshooting skills, the ability to work independently, and will involve working with colleagues in the support team and 3rd parties escalating issues where necessary. The role will require the contractor to be on client site and I will only be able to consider contractors with a valid driving license and transport due to the location of client sites.

  • Being the first point of contact for customers seeking technical assistance on-site, over the phone, remotely or via email
  • Qualifying and documenting the problems raised by customers
  • Experience of resolving incidents, problems, and queries, preferably within an ITIL support environment
  • Provide on-site support for client networks and applications across the company.
  • Provide local, remote and telephone support for client networks and applications.

Skills

In order to be considered for this role you will need to demonstrate knowledge and a background in:

  • Hardware and Laptop/PC builds and support
  • Good Active Directory and O365 knowledge
  • Customer service and communication
  • Microsoft Windows 8/10 support
  • Hardware and basic network /printer troubleshooting

If you feel you have the relevant experience please send your CV ASAP for consideration and a potential interview.

This role has been deemed inside of scope for IR35 so contractors will need to work via an Adecco Group approved umbrella company for this contract.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

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