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Customer Experience Insight Analyst

Ref: BROADBEAN_680331640020565

on 20 December 2021
Contract Type
£350 - £450

Customer Experience (CX) Insight Consultant.

CX Insight Analyst / CX Insight Consultant / Customer Experience Insight Consultant / Voice of Customer / VOC / Research Analyst / Voice of the Customer Manager

One of our leading clients is looking to recruit a Customer Experience (CX) Insight Consultant.

Location - Remote

Duration - 6 months

Day Rate - £350 - £450 Inside IR35


� Passion for customer experience and a can-do mentality

� Ability to solve problems and meet new challenges, finding workable solutions

� Experience in developing customer experience surveys and delivering compelling insight with stakeholders

� Experience in using customer feedback to drive change within an organisation

� Excellent understanding of CX metrics, their importance and application across different tiers of an organisation (e.g. NPS, CSAT, Net Easy etc.)

� Strong analysis and presentation skills, experience of influencing people at all levels of the organisation

� A broad understanding of technology and how it can deliver improvements to customer experience

� An understanding of the service industry and key satisfaction drivers across different sectors

� Strong sense of initiative and a self-starter who can work equally well in a team or on their own

� Excellent analytical skills and a detective mindset to find patterns and stories in the data

� Experience in research and/or analytics

� Keen attention to detail and accuracy

� Strong negotiation and influencing skills


� Experience working in Insurance, Financial Services or regulated industries

� Experience developing and maintaining CX platforms and knowledge of wider CX platform capabilities

� Experience of developing user training guides for CX platforms

� Experience and knowledge of statistical and predictive modelling

� Experience of setting up and automating CX surveys

� Experience of working with third party platform providers

� Experience of advanced research techniques, including questionnaire design

� Experience of working with BI tools to write reports and design dashboards

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.