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2nd Line Support

Ref: BROADBEAN_742361673450007

on 11 January 2023
Contract Type
£30,000 - £35,000

2nd Line Engineers:

Salary between £30 and £35k - (£35k If they have got 1 or 2 of the desirables)

Day to day they will:

Provide second-level support to clients, resolving tickets (10-15 tickets per day) over the phone and via email and remote control

support the 1st Line service desk engineers (when they escalate or with tech questions/support/upskilling)

Carry out investigations, and resolve technical issues, liaising with 3rd Line Engineers

Keep in contact with the clients, manage expectations

It's a KPI-driven environment so they need to used to working under a bit of pressure.

Essential Criteria.

They will need to troubleshoot and resolve issues relating to the below tech:

Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online

Windows 8.1 and later

Windows Server 2012 R2 and later

Microsoft Exchange 2013 and later

Email security products, e.g. Mimecast / MessageLabs

Networking knowledge covering LAN/WAN technology fundamentals

Citrix XenDesktop 7.15 and later (administration, user support) - This is absolutely essential!!

Experience in the below is nice to have - make them a "rockstar" and be at the top of the pay bracket

Microsoft Server/Client OS and/or Office 365 Certifications are advantageous but technical ability and aptitude for problem-solving is of higher value

Active Directory including knowledge of DNS, DHCP, Group Policy

Remote Monitoring and Management

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.