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First line support

Ref: BROADBEAN_926251673449520

on 11 January 2023
Contract Type
£21,000 - £28,000

1st Line Service desk Engineer (5) - In the office at least 3 ideally 4 days a week

£21k - customer service background, little in the way of tech but are able to hold a conversation with clients and manage expectations.

£23k plus - 1-2 years experience in a service desk role and cover most of the tech stack below:

£25k plus - 3 years plus experience - on an upward trajectory and have a good understanding of the essential criteria.

Day to day they will:

Provide First Line technical support, responding to incidents via phone, email, and remote control.

Log and Assign incidents and service requests to 2nd line if they can't do it themselves

Ensure SLAs are hit - managing expectations and keeping clients in the know

Complete relevant and skilled investigations, before escalating to other support groups.


Experience in Software troubleshooting and assistance

Solid understanding of Windows 8.1 and later and MacOS

Active Directory

LAN/WAN technology fundamentals

Non-essential skills

Nice to have - the more they have the more they will get paid essentially.

Citrix technologies, e.g. Netscaler, Director, XenServer, WEM

Hardware troubleshooting and support (printers etc..)

Email security products, e.g. Mimecast / MessageLabs

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.