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Cluster ICT Support Technician (1st line)

Ref: BROADBEAN_223321667301161

on 01 November 2022
Contract Type
£20,720 - £22,876

Cluster ICT Support Technician

Job Description

Location: Cluster 1 - covering areas in Stafford, Burntwood, Wolverhampton and Telford

Cluster 6 - covering areas in Ipswich, Colchester and Clacton

Cluster 7 - covering areas in Croydon, Deptford, South Norwood

About the Role

The Cluster ICT Support Technician will be responsible for providing IT support to Trust and School staff. Based in schools, they will be required to attend schools within their cluster of school to install and maintain IT hardware and software, escalating more complex issues where appropriate

Key Responsibilities

  • Able to communicate with schools and central team staff
  • Setting up and installing devices, including pc's, mobile devices, printers, scanner and classroom technology.
  • Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Installing and configuring appropriate software and functions according to specifications
  • Identify, troubleshoot and resolve IT issues
  • Ensure security and privacy of networks and computer systems.
  • Ensure safeguarding and monitoring systems are maintained in schools.
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Carry out proactive maintenance of IT systems and hardware.
  • Maintain issues and logs using IT helpdesk software.
  • Escalating issues to 2nd/3rd line/development where required
  • Undertaking small/medium internal IT projects as and when required

Cluster ICT Support Technician

Person Specification & Qualifications:




Qualifications & Experience

� Strong technical skills alongside an interest in new technology

� Good standard of numeracy and literacy skills

� Proficient use of technology, (PC's mobile devices, printers, AV equipment) and understanding its use in supporting effective teaching and learning

� Experience of working in an IT support role, involving troubleshooting and resolving hardware and software issues

� Previous experience working in a customer-facing role.

� Experience of providing IT in an education environment.

� NVQ Level 3 qualification (or equivalent) in IT or digital solutions.

Knowledge & Understanding

� Understanding of ICT needs within the classroom and systems used in a school environment

� Excellent working knowledge of ICT hardware use and fault finding

� Understanding of IT software and solutions for management and monitoring.

� Good knowledge of internet security and data privacy principles

� Good knowledge of IT Security solutions.

� Active Directory and Group Policy Management

� Office 365 Administration.

� Understanding of Safeguarding and Child Protection issues

� Windows Server, Azure and Office 365 management.

Skills & Abilities

� A customer focused approach

� Good interpersonal and communication skills

� Work as an effective team member and apply given instructions

� Evaluate and prioritise workload across a cluster of schools

� Ability to logically diagnose and troubleshoot ICT issues

� Able to configure and install IT equipment.

� Practical skills, such as basic ICT equipment maintenance

� Able to organise, plan and complete tasks

� High personal standards and able to provide a role model for students and staff

� Seek support and advice when necessary

� Ability to communicate with a range of users in a friendly professional manner

� Willingness to develop own understanding through advice and training

� Think clearly in emergency situations

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.