Our IT Outsourcing/Service Desk Centre is founded on more than 20 years of experience in IT support in Germany.
Over time, we have brought smart minds from more than 30 countries support to our Centre to support clients all over the world in 180 countries and covering more than 25 languages.
And here, we provide the critical link between your users, technical staff and management. At our Delivery Centre, we tailor our services to your exact requirements and business needs. This isn't a one-off process. Throughout, we ensure continuous alignment on your needs.
Delivering optimum results
Partnership is a focus of our work. We believe that by fostering long-term partnerships with our clients, we can keep optimising our work over the course of our relationship, ensuring that our high-quality work continues to improve.
To that end, we maintain individual Service Level Agreements and we tailor our support hours, tools and platforms or use existing solutions where feasible. Everything suited exactly to your needs.
That's why 75% of our clients stay with us for more than eight years and we have 95 service desks currently in operation.