<span class="cs-dtls">Case Study</span> <span class="cs-src">EE</span>
<span class="cs-dtls">EE</span> <span class="cs-src">Following a directive to decrease the number and cost of OPEX contractors, EE needed a new people solution to address risk and cost.</span>
Posted 29 April 2021The Solution
Through Modis’ Employed Consultant Model, the team created a deliverables-based contract for the managed service provision of the DEO service desk for EE. The contract was linked to the performance and outputs of the Modis Consultants, and focused on cost, quality, and the removal of management responsibilities from EE.
Under the managed service, Modis became responsible for measuring the Modis Consultants performance against agreed SLAs whilst carrying out the recruitment, on-boarding, HR and welfare management of the Modis Consultants.
“Modis* provided multiple people solutions to aid the evolution of the new Technology Operations Centre. They acted as an
interface between two separate systems, reduced headcount exposure whilst still maintaining the same high level of output
and provided a cost save compared to the previous contractor day rates. Modis also allowed us to transition their consultants to
us permanently when our headcount became available again.”
*Ajilon, the previous trading name of Modis International.
Head of Technology Operations Centre, EE
ICT - Work Packages
