EE Following a directive to decrease the number and cost of OPEX contractors, EE needed a new people solution to address risk and cost.

Posted 29 April 2021

Following a directive to decrease the number and cost of OPEX contractors EE needed a new people solution to address risk and cost.

The Scenario

Having to decrease the number and cost of OPEX contractors, specifically within the Technical Operations Center, EE was in danger of losing resources across the organisation if an alternative resourcing solution was not found.

The Solution

Through Modis’ Employed Consultant Model, the team created a deliverables-based contract for the managed service provision of the DEO service desk for EE. The contract was linked to the performance and outputs of the Modis Consultants, and focused on cost, quality, and the removal of management responsibilities from EE.

Under the managed service, Modis became responsible for measuring the Modis Consultants performance against agreed SLAs whilst carrying out the recruitment, on-boarding, HR and welfare management of the Modis Consultants.

“Modis* provided multiple people solutions to aid the evolution of the new Technology Operations Centre. They acted as an interface between two separate systems, reduced headcount exposure whilst still maintaining the same high level of output and provided a cost save compared to the previous contractor day rates. Modis also allowed us to transition their consultants to us permanently when our headcount became available again.”
*Ajilon, the previous trading name of Modis International.

Head of Technology Operations Centre, EE
ICT - Work Packages

The Outcome

A monthly fixed price agreement was implemented to deliver cost efficiencies, remove the headcount from OPEX, and enable EE to continue with the day to day management of operations. The contract was initially for six months, but subsequently extended to over 12 months.

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