The strain on traditional construction methods and materials is leading to an unparalleled period of innovation in how we build and ‘who’ builds it.

The sector must adapt to ensure its talent is multi-disciplined and its processes are informed by new technologies and methodologies to ensure a solid foundation for future success is built.

Trends to watch for include:

1. The use of AI agents is increasing

According to Gartner, by 2020 over 50% of medium to large enterprises will be actively using chatbots to facilitate business processes using natural-language interactions.

Companies are increasingly investing more in chatbots, with rapid advances in Artificial Intelligence (AI) and deep learning, there will be continuous growth and improvement over time as more knowledge is embedded into the technology.

Chatbots are on the rise, and there are multiple reasons driving interest. Companies are finding access to customers, particularly the millennial generation, has increased by introducing AI technology to their brands.



Many organisations can now tap into their customer base through mobile and tablet devices, introducing a new approach to customer service and customer retention.

ServiceNow customers can utilise the intelligent automation engine, which can learn, predict, and adapt to improve service management and strategic planning. Artificially intelligent automation software has the potential to bring better solutions to companies by completing common and often time-consuming IT tasks, like password resets, ticket requests, and other service requests in a more efficient timescale.



2. More automation across enterprises

Adopting an advanced automation software solution, like those offered by ServiceNow, is an essential business strategy in the coming year. With technological advancement available for customers it's important companies keep processes for employees efficient too.

ServiceNow has helped automate HR processes, for example, that would otherwise burden staff or potentially negatively affect new and current employees. HR can now better manage lifecycles of employees; onboarding, offboarding, relocation, leave of absence and other HR processes can be easily managed with the software advanced automation provides.

If employees have questions or need help at any point along the onboarding journey, they can easily contact someone in application without having to navigate away from the process. All queries are automatically sent to the right person based on where the employee asks the question along the journey.

An automated onboarding process will also dramatically improve new employee experiences and can help with retention. Employee satisfaction can be increased with a streamlined, consumer-like, end-to-end experience by implementing processes that cross-pollinate departments.

By introducing these automation processes HR services can improve efficiency and continue to augment onboarding by gaining valuable insight in identifying procedures that work and what doesn't work so well.

3. Turning infrastructure into code

Infrastructure as a code (IAC) is a process by which IT infrastructures are built, managed, and provisioned through written code, often stored on a cloud-based server, rather than through manual intervention. It helps engineers launch cloud environments automatically and test infrastructure.

Once the code is written, it is much easier to make changes to it while keeping it safe. Developers can work with it in a virtual environment, it reduces mistakes due to human error, and the code serves as documentation for future reference.

Utilising IAC means you're servers, databases and networks can be treated like software and the code creating the infrastructure can aid in configuring and deploying the components quickly and consistently.

Once the IAC is in place it helps to then automate processes in a repeatable, consistent manner which has many benefits, not least human error, in maintaining these manually.

Managing code manually can prove a difficult process to maintain so by implementing IAC it allows the user to automate and test the code within the company infrastructure.

ServiceNow offers products that transform infrastructure into code for IT staff.

How can Modis help you build the future?

We have over 20 years’ heritage of connecting the world’s best minds and enterprises. Whether you need individual Consultants (or teams of Consultants) or to outsource aspects of your processes, we can help. We support different delivery models to best support your needs during every phase of your product design and delivery.

  • Civil Engineering
  • Parts & drawings
  • Development of complex technical equipment & tools
  • Simulation
  • Big Data
  • IoT solutions
  • Front and Back-End development
  • Product design
  • Project management – supporting supplier, time planning, technical documentation
  • Project engineering
  • Automation Engineering
  • Agile/SCRUM/Agile Testing