Functieprofiel
Key Responsibilities (Essential Duties and Functions)
Serves as the IT liaison to end users and provides desk side and remote technical assistance to end users during regular business, or in support of special business projects and initiatives.
Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Identifies and resolves technical issues and/or researches and recommends effective solutions.
Actively communicates with customers, peers, higher-level teams and management to ensure timely resolution of issues and status updates.
Assists in the management of asset inventory.
Assists teams in testing and deploying software and patch management.
Adheres to departmental standards and ensures appropriate use of information systems.
Assists in the creation and maintenance of training guides and knowledge base solutions.
Supports the continuous improvement culture of the company and IT department through the identification of potential process/procedural improvements and/or participation on cross functional/regional teams.
Evaluates and implements new systems that help to increase productivity or enhance overall business operations.
Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers
Travels to other business sites to provide additional support or to attend training sessions.
Performs reporting and administrative functions as required.
Other duties as assigned.
Education/Experience
Minimum MBO in Information Technology or equivalent, or 3 years of experience working in a similar IT support role.
Knowledge of Windows 10 and 11, MS O365 Suite, Mobile devices, VPN, and Networking.
A+, ITIL Foundation and recent MCP preferred.
Greater consideration given to Citrix, and Command Alkon system experience.
Bedrijfsprofiel
Akkodis are looking for a IT Field Service Engineer, our ideal applicant must be able to go on location in north east Limburg (NL) and Antwerp, on fixed days during the week.
Functie-eisen
Demonstrates strong analytical and problem solving skills.Demonstrates strong desktop, network and application configuration, troubleshooting and installation knowledge.
Demonstrates desire toward learning new technologies and maintaining industry standards and best practices.
Ability to identify customer needs, gather relevant information systematically and resolve problems.
Ability to present ideas in concise, business, technical, and user-friendly language.
Ability to work individually, in a traditional team environment, and with virtual teams.
Ability to effectively work alongside and communicate with people with a wide range of skills, experience, cultures and capabilities.
Ability to individually manage travel expenses on a weekly basis.
Good organizational skills with the ability to prioritize multiple tasks.
Highly motivated and the ability to work with minimal supervision.
Excellent oral and written communication skills with a commitment toward customer service.