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IT Technician

Ref: 4913

Posted on 19 October 2021
Job Location
Amata City Chonburi
Contract Type
Contractor

Responsibilities

Hotline / Helpdesk

  • Perform troubleshooting through technical diagnostics.
  • Walk the user through the problem-solving process.
  • Direct unresolved issues to the next level of support.
  • Record events and problems and their resolution into the ticketing system.
  • Follow-up and update the tickets status.
  • Manage user account and authorization on software and files according company rules.

Systems and Networks

  • Manage Installation, Move, Add, Change and Disposal activities for IT hardware and software according to the company standards.
  • Monitor daily checks of server state, network and telephony infrastructures (backups, monitoring, logs analysis, alarms, etc.).
  • Manage the local VoIP systems (add, modify, delete, installation of fixed phone, DECT, meeting phone and Softphone) in MITEL Telephony System.
  • Manage local network and patch panel operations and first level on configuration.
  • Participate to infrastructure administration (Messaging, Anti-Virus, Anti-Spam, Backup, Internet access filtering, Firewalls, VPN, etc.).

Experience Requirements

  • A minimum of 3-5 years’ experience in the IT support domain, ideally being part of an International team.
  • Hands on experience in the IT support industry.
  • Good knowledge in IP Networking, LAN/WAN, Server, Firewall, Web Application, Database and Backup Technology.
  • Good knowledge in OS and infrastructure systems: MS Windows Server, MS Exchange, VMWare, MS Office, MS Windows 10 and enterprise phone software.
  • ERP (JDE, SAP…) supporting MRO processes or manufacturing production management system experience is preferred.
  • Professional attitude, collaborative spirit and customer satisfaction oriented.
  • Excellent oral and written communication skills.

Education Requirements

  • Bachelor's degree in IT

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