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IT Back office support (CCB2B)

Ref: 8649

Four days ago
Job Location
Bhiraj Tower, Klongton Nua,Wattana
Contract Type
Contractor

Responsibilities

Project Background & Objectives

  • To ensure that CCB2B platforms work smoothly, generate business succession and support our business partner experience.

Project Deliverables & Work and/or Service Description

  • Act as the first point of contact to help answering inquiry or solving general issue for CCB2B cases via phone and LINE
  • Ensure the timeliness of closing each technical tickets
  • Setting up trade program campaign (monthly basis) according to the requirements such as e-coupon, product, pricelist, on boarding users
  • Create daily and weekly reports to related parties
  • Provide and able to train general knowledge regarding CCB2B features to BO team or requested parties
  • Assist team with CCB2B roll out including UVT and training
  • Coordinate and follow up on technical cases with stakeholders including platform team, customers, agencies, and the issue requestors.
  • Maintain and renew CCB2B access for company and agency team to ensure the continuity of the work
  • Understand and suggested order and suggested order automation system
  • Assist with Product management in Salesforce
  • Manage expire or rejected coupons
  • Working hour 8:00 – 17:00
  • Work location: WFH during this pandemic. Once the office is back to fully operation, then need to be ready to work in the office.

Experience Requirements

  • Bachelor's degree in Information Technology, Computer Science and IT related field
  • At least having 1-2 years of experience in IT Support or ERP Support or Application Support
  • Good English proficiency (Able to communicate in English)
  • Strong Excel
  • Experience in Salesforce, JIRA
  • Willing to work as a contractor

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