Return to jobs

End User Support (Rayong)

Ref: 4861

Four days ago
Job Location
Rayong
Contract Type
Contractor

Responsibilities

· Call management

  • Receiving all calls from customer within agreed repose time and log call in Help desk system
  • Provide solutions to customers via phone
  • Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner

· Problem management

  • Provide remote diagnostic to customer system
  • Monitor progress of calls
  • Escalate call which exceed the “Service Level Agreement” criteria

·Reporting

  • Prepare call log data for manage service report
  • Maintenance of call log data
  • Manage and document end user manual

·On-site service

  • Provide engineering on-site service according to SLA.
  • Maintain inventory of IT hardware and software
  • IMACD (Install, Move, Add, Change, Delete)

·Others as assigned by Project Manager/Helpdesk Supervisor

Experience Requirements

  • Bachelor Degree in Computer Engineering or any related fields
  • 2-5 year in service and support of Computer equipment, Network system , Infrastructure, IT Service management
  • Knowledge in Windows Operating System ,Microsoft Office, MS SQL would be advantage.
  • Ability to work flexible
  • Good command of English would be advantage
  • Service-mind and interpersonal skill is a must

Modis across the world

We’ve got more than 20 years’ experience as a leading expert in IT solutions. Over that period, we’ve extended our presence across Europe, North America, Asia and Australia, creating local impact at a global scale. Find your local Modis to discover how we can partner with you or help you discover the next step in your career.

Find your local Modis