IT Outsourcing Service desk

IT Outsourcing/Service Desk

Erfurt, Leipzig, Boeblingen, Germany

Onsite expertise

  • 1st, 2nd, 3rd level services
  • Single point of contact
  • Remote Support CTS
  • Service / Project Management
  • Project Management
  • User Administration
  • IMAC coordination
  • Mobile devices Support
  • POS services
  • IP telephony
  • Video conferencing
  • eDC and eDiary support

Technologies deployed

  • Incident Management
  • Service Management
  • Request Fulfillment
  • IMAC Asset Administration
  • Project Office
  • Tracking / Monitoring 
  • End-to-End responsibility
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