IT Service Desk Solutions | Modis US

IT Service Desk Solutions & Application Support

Give your business the gleam of global support and personalized service. We design, implement and manage Tier I, II and III solutions across various platforms with multi-language support requirements and flexible coverage options. Our offerings range from basic service desk support to fully integrated enterprise solutions in a dedicated or multi-client environment with global reach.

Help Desk Solutions & Applications

Our end-to-end service offerings include all aspects of an organization’s tech capabilities. To start, we begin with an assessment of organizational needs and goals. From there, we can either augment or improve your existing infrastructure. Whether support is needed in-house or offsite, we have the pipeline of talent to make it happen. We can handle has much, or as little, as needed to be a boon to business.

There’s a reason that most of the Global Fortune 100 companies trust us. And that’s because we have a true, global solution no matter the size (or kind) of organization. Outside of the US we have centers in Australia, Bulgaria and Germany, with the potential for round-the-clock service at your help desk.

You know that having the right tools for the job is essential. That’s where we come in. Our service desk pros are well versed in the implementation, optimization, and limitations of the various support software. From integration to optimization, our experts cover all the major platforms – including, but not limited to:

  • Freshdesk
  • Help Scout
  • Salesforce
  • GoToAssist
  • OTRS
  • JIRA
  • ManageEngine AssetExplorer
  • Bomgar
  • Faveo
  • Omnitracker
  • GLPi

Maximize your software investment, and get back to focusing on the bigger picture, with a dedicated team of support staff manning the service desk. Optimize all aspects of your help desk or app support with the help of a global leader in tech, engineering, and IT talent solutions. Work with us.

Make our services a seamless component of your overall support function—they’re transparent, controllable and cost-effective.

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Get the individual specialists—or the entire team—you need to manage your IT infrastructure, anywhere and anytime you need them.

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From a flexible, fully managed service to a co-managed engagement, choose the solution that best fits your business needs and workforce strategy.

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