Job Description - Dev Ops Engineer in Allen Park
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Dev Ops Engineer

Ref: US_EN_6_971578_1421947

Posted on 28 December 2021
Job Location
Allen Park, Michigan
Contract Type
Information Systems

Dev / Ops Run and protect lead.


  1. Monitor and respond quickly to incoming requests assigned to the NA Dev / Ops production queue
  2. Ability to gather to determine nature of problems in a Dev env
  3. Facilitate triage mtgs with impacted parties of the requests and drive accountability for solution
  4. Maintain daily score card of incoming requests and the status of all NA eCommerce issues
  5. Write knowledge articles (work instructions) and promote to those down and upstream teams, create FAQ's
  6. Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  7. Work on projects as needed and lead smaller projects
  8. Drive production

Skills / Requirements

  1. Resourceful and quick-thinking nature to troubleshooting new and critical technical issues in a Dev/Op environment
  2. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, and time
  3. Strong IT reading and comprehension abilities
  4. Troubleshooting experience
  5. Exceptional written and oral communication skills, ability to clearly document processes and solutions
  6. Exceptional interpersonal skills, with a focus on a rapport-building, listening and questioning skills
  7. Knowledge of agile methodology and Server oriented architecture using microservices for B2C & B2D applications

Education and Experience

  1. College diploma or University degree in the field of Information Technology is preferred
  2. Helpdesk or preferably L2 team lead / SME 3 years
  3. A minimum of 5 years equivalent work experience
  4. Ability to multi-task in a fast paced environment
  5. Self-motivated with the ability to take initiative and provide results timely

Equal Opportunity Employer/Veterans/Disabled

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