Job Description - AMS Quality Analyst in Auburn Hills
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AMS Quality Analyst

Ref: US_EN_6_971578_1340005

Posted on 05 June 2020
Job Location
Auburn Hills, Michigan
Contract Type
Contractor
Category
Information Systems

Modis is looking for an AMS Quality Analyst in Metro Detroit, MI. This will be working in a fast-paced global enterprise environment and will require the AMS Quality Analyst to be onsite. The ideal AMS Quality Analyst will have good customer service and interpersonal skills in addition to technical expertise.

This is a long term contract role offering a great work-life balance. The role will be based out of the Metro Detroit Area, MI.

Responsibilities:

  • Responsible for day to day technical support and coordinating with internal and external organizations for development and support of related applications 
  • Ensuring that the agreed IT service KPIs are met or exceeded 
  • Contribute to maintaining a list of standard IT service options, processes and agreements
  • Development of small changes and maintenance to applications 
  • Ensure that standardized methods and procedures are used for efficient handling of all system changes 
  • Contribute to the installation of changes to IT systems 
  • Effectively manage expectations of the business partners during the planning and rollout of new releases 
  • Collaborate with 3-to-5 subject matter experts (SMEs) to balance small development projects, expert consulting provided to larger projects and resolving severity 2 and 3 incidents 
  • Act as a trusted “technical” advisor and “go to person” for the process owners for application management and supporting technologies. 
  • Maintain a profound understanding of business strategies and processes, and their associated applications 
  • Primary Skills Required: 

  • 2-4 years of relevant experience with a Bachelors Degree 
  • Experience in an AMS or system level support role, with familiarity in best practice service management (ITIL) processe
  • Familiar with React and JS framework
  • Deeply familiar with how java frameworks work
  • Experience with Jira and writing good acceptance criteria
  • Apply

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