Job Description - VWGAJP00012915 - Warranty Parts Processor in Auburn Hills
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VWGAJP00012915 - Warranty Parts Processor

Ref: US_EN_6_971578_1455302

Posted on 12 July 2022

Modis is searching for a Warranty Parts Specialist for a position with a motor vehicle manufacturer located in Auburn Hills, MI. This role is a great opportunity offering great work life balance with competitive pay, benefits and an opportunity to learn and grow with the organization. This role oversees the procurement of all Warranty parts-and charge-back of claims related to parts requested by the Warranty Parts Return Center, and ensures that claim charge-backs are accepted and implemented when the claim is paid

Responsibilities

  • This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes parts replacement and a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair.
  • This role oversees the procurement of all Warranty parts-and charge-back of claims related to parts requested by the Warranty Parts Return Center, and ensures that claim charge-backs are accepted and implemented when the claim is paid
  • Handling all logistical processes involved with receipt, handling, processing, storing, analysis, and disposal of all Warranty parts.
  • The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner.
  • It also provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing.
  • The function ensures that SAGA is up-to-date to handle a smooth and accurate claim process to avoid unnecessary rejections and also review claims that fail SAGA edits.
  • Qualifications

  • Experience in body shop, repair facility background, experience with warranty, RCM
  • Great communication
  • Ability to maintain helpful and friendly attitude, some calls won’t be so positive and will need someone to work through that and still help
  • Equal Opportunity Employer/Veterans/Disabled.

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy.

    The Company will consider qualified applicants with arrest and conviction records

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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