Location: Austin, TX
Pay Rate: From $18 - $26/Hour
Contract: 11 Month Contract
Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Working knowledge of PC technical support, systems administration, networking, and Windows desktop/server operating systems. Excellent oral and written communication skills. Ability to provide technical support over the phone, demonstrated appropriate phone skills and maintains a professional demeanor. Good problem solving skills, along with the ability to properly document and share knowledge. Ability to handle constantly changing flow of traffic, remain productive during slow times and be able to multitask effectively during busy times. Exercise patience and professionalism during stressful situations. CompTIA, Cisco, Microsoft or KCS certification a plus.