Job Description - Technical Support - Mid Level (3-5 yrs) in Austin
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Technical Support - Mid Level (3-5 yrs)

Ref: US_EN_6_983168_1421832

Posted on 04 January 2022
Job Location
Austin, Texas
Contract Type
Information Systems

Skills equiv. to 2-4 years in comparable position. Responsible for helpdesk and/or desktop support for client systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.

Required Experience:

  • 2+ years of experience working in a service desk or customer service environment
  • Minimum 1 year technical support experience
  • Minimum 1 year phone support experience
  • Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
  • Bachelor’s or Associates degree in Information Technology or a related field is a plus
  • CompTIA, ITIL,?KCS?and Microsoft certifications?are?a plus?
  • Equal Opportunity Employer/Veterans/Disabled

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