Job Description - Technical Support Specialist in Boise
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Technical Support Specialist

Ref: US_EN_6_971575_1465516

Posted on 19 September 2022

A Technical Support Specialist job in Boise, ID is available courtesy of Modis. We are looking for a candidate with 2+ years of documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.

  • Location: Boise, ID
  • Contract Length: 1 YR (9/29/22 – 9/29/23)
  • Pay: $16 - $19
  • Technical Support Specialist responsibilities include:

  • Working in a fast-paced enjoinment managing inbound technical customer & reseller service events remotely (phone, chat, email).
  • You will be supporting commercial high-end printers & technologies which may include one or more product lines.
  • Provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
  • Support a unique customer base each with mission critical attributes that rely heavily on our ability to adapt.
  • Deliver world class customer service and complete technical resolutions.
  • QUALIFICATIONS:

  • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites.
  • Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup.
  • Exposure to different media / substrate types, car wraps, banners, commercial prints.
  • Previous Designjet, Latex or UV product experience.
  • Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered.
  • If you are interested in this Technical Support Specialist job in Boise, ID then please click APPLY NOW. If you have questions about the position, please contact josh.trewartha@modis.com.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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